Find an invoice
Sign in to the customer portal and open Invoices for purchases linked to your account.
Payment issues
If payment is pending, failed or missing from your account, send support the order reference and the issue you encountered. Do not include card details, passwords or payment credentials.
Refund requests
Read the current refund policy before submitting a refund request. The policy covers advertised WooCommerce compatibility failures that support cannot resolve and preserves statutory rights.