Contact and Legal Requests
Effective 31 October 2026 · Last updated 31 October 2026
All legal and privacy communication can be sent to hello@redconic.com. Using the right subject line helps us route your message to the right person quickly.
1. Privacy and data protection requests
Use the subject "Privacy request" to access, correct, delete or export your information, or to object to processing. Tell us the email address you used with us. We may ask for information to verify your identity before acting.
2. Complaints
Use the subject "Complaint" with your order or project reference and a description of the problem. We will acknowledge it and try to resolve it fairly. You may also have the right to contact a consumer protection or data protection authority in your country.
3. Refund requests
Follow the steps in the Refund Policy, starting with a support request so we can try to fix the problem.
4. Intellectual property notices
Use the subject "IP notice" and include the work you believe is infringed, where it appears on our website, your contact details, and a statement that the information is accurate and that you are authorised to act.
5. Security reports
Use the subject "Security report" and follow the Acceptable Use Policy guidance on responsible disclosure.
6. Requests from authorities
Law enforcement and government requests must be sent in writing and will be handled in line with applicable law.
Questions about this policy: hello@redconic.com